F.A.Q.
Privacy Questions
- Is my online information secure?
- How will my order be presented on my statements?
- How is the package shipped? How discreet is the package once it arrives at my door?
- What is my personal information used for?
- How long is my information kept for?
- Who can I contact in case my shipping questions has not been answered?
- Will your site keep my personal information in secret?
- Do you share or trade names with third parties?
- What are terms of receiving my order?
- Can I exchange an item that doesn't meet my expectations?
- Can I cancel my order?
- How often do you introduce new items?
- Could you assist me if I didn't find the necessary product?
General Questions
- Do you have any products for cleaning the items I purchased?
- What if my vibrator breaks down?
- Do I need special type of dildos for my harness?
Payment Questions
- How to Buy?
- Do you ship internationally?
- What credit cards do you accept?
- What kind of processing system do you use?
- Do I have to pay sales tax?
- FREE SHIPPING on orders over $100
Our company is taking much effort to provide all our customers with high quality products. Our goal is to improve your shopping experience and provide reliable service. Your privacy and safety is all important to us and we try to give you precise and detailed information on all our products as well as terms and conditions. If you have any questions and didn't find answers to all of them, look through our F.A.Q. section to clear them up.
Privacy
As we deal in adult products, we recognize that our customers usually prefer discreet shipping and are worried about their privacy.
Is my online information secure?
All online orders are processed over a secure Internet connection. The information you provide is required just for executing your order. It will not be used for any purposes. top
How will my order be presented on my statements?
Purchases made by credit card will read on your credit card holder statement as: "CHRpay.com" top
How is the package shipped? How discreet is the package once it arrives at my door?
We assure your discretion and privacy by shipping every order in a plain brown cardboard box box with no external markings that can somehow identify the contents of the package. In addition, the return label reads: "Net.Sale Co"
"Net.Sale Co" is the name of the shipping company. "Xxx-sextoys.net" won't appear on the package. Neither your neighbors, nor mail carrier or somebody else but you will not be able to find out or guess the contents of your order.
International orders require contents to be somehow described on the customs form. We have become skilled enough at using rather discreet descriptions of personal items. We manage both to provide accurate descriptions and maintain your privacy. top
What is my personal information used for?
We require your personal information just for your order execution (billing and shipping). This information is never rented, sold or somehow with any other service or company. You will not receive any additional catalogs, mailings, or emails from Net.Sale Co. top
How long is my information kept for?
We assure you that credit card numbers and personal information is destroyed after product you receive your shipment. top
Who can I contact in case my shipping questions has not been answered?
Contact us at: support@xxx-sextoys.net top
Will your site keep my personal information in secret?
Surely. At www.xxx-sextoys.net we understand your urge for privacy and promise to keep all personal information stored at us private. We approach our customers with absolute discretion and this means that you can be sure of your confidentiality. top
Do you share or trade names with third parties?
We never sell, trade, and share any information, which in one way or another is connected with your personal data, with any organization and individuals. The only case this could be possible is when you request us to do so. top
What are terms of receiving my order?
All items that you order on our site are held in stock. That's why you shouldn't experience any inconvenience ordering any product. Basically, it can take up to 1-2 weeks to deliver necessary item that you've ordered. You may also ask for express order to reduce this time to 2-3 days. Next day delivery is even faster. You may expect to receive your item next business day after submitting your order. We use plain boxes for delivery to make it as discreet as possible. No explicit names and return addresses, which could imply the nature of the product, are indicated on the package. top
Can I exchange an item that doesn't meet my expectations?
You receive goods with 14 days satisfaction guarantee. This indicates that if any problems arise, you may always return it within 14 days from the date of your delivery. Of course, there are some conditions when purchased items cannot be returned or exchanged. Check our conditions to make sure you accept all of them before you decide to return the product.
- For hygiene reasons we don't accept used or worn items. This is quite clear, as specific character of the products available at this site implies that our customer's health is our special province.
- We receive all items in their original package with all the accessories included.
- You should send us unwanted item within 14 days from the date you receive it.
- Such goods as intimate garment, clothing and other wear cannot be returned or refunded by no means.
- Items that were unsealed are non-refundable and non-returnable.
- If any signs of use are suspected we leave the right to return your item. top
Can I cancel my order?
We have to say that cancellation is impossible. The moment you submit your order we start to process it as fast as possible to deliver it in time. That's why you should be certain of your order to avoid further misunderstandings. top
How often do you introduce new items?
We try to renew our stock quite frequently and actually are constantly in search for new outstanding products to satisfy your urge for up-to-date goods. This is our primary goal to test all our items to make sure they meet your demands and comply with the price. top
Could you assist me if I didn't find the necessary product?
We would be glad to answer all your questions and consider your offers. It would be good, if you send us detailed information on the item you want to purchase in order to do our best and help you. top
General questions
Do you have any products for cleaning the items I purchased?
We understand that certain materials require care and cleaning. If you purchased leather or latex or any other goods, you may also buy sex toys cleaners and special conditioners to keep your items clean and prolong their lifespan. top
If my vibrator breaks down?
You may choose from wide range of various vibrators at our site. They feature different characteristics and are meant for different purposes. For example, waterproof vibrators can be used even in the water, and there should be no problems with them in this case. If you try to sink non-waterproof vibrator in the liquid, you should understand that this may result in further bad functioning of the vibe. Vibrators that are made from cheaper materials usually require more care and wear out faster than more expensive ones. You should try to distinguish the problems connected with the bad functioning of the vibrator and other technical problems. First of all, check the batteries on your vibrator. You should remember that all the batteries should be removed before cleaning, otherwise they can become discharged. Removable parts should also be taken care of. If all the efforts are in vain, contact us to specify the problem. We try to do our best and fix it. top
Do I need special type of dildos for my harness?
Usually, dildos with flared base go best of all with the harness. These dildos are specially designed to fit your body right. In case you didn't find suitable one, you may contact us with your inquiry. top
Payment questions
How to Buy?
To make a purchase (fill your Shopping Cart), please follow the steps below:
- Choose an item to fit your needs and tastes.
- Click on the ADD TO CART button you can see next to the price tag of each item.
- You'll move to your Shopping Cart. Here you can check, delete, change the quantity of the items chosen.
- By clicking on the "Continue Shopping" button you'll get back to the catalog of items and you can add more items to your Shopping Cart. Make sure to click "UPDATE CART" after every change you have made.
- After you have added all desired items, please don't forget to choose the Shipping Method in the lower part of your Shopping Cart!
- To continue with the purchase click "CHECKOUT" and follow the instructions.
Have a nice time shopping with us!
Note: In case you have some problems during the shopping procedure, please let us know , so we can assist you. top
Do you ship internationally?
Yes,we do. International orders are shipped via USPS.
Note: To avoid claims concerning unpacked and/or damaged items delivery after custom services checking and due to fraud and/or shipping troubles, we do not ship sex toys to certain overseas countries, such as:
1. India
2. Kuwait
3. Indonesia
4. UAE
5. Dubai
5. xUSSR countries
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What credit cards do you accept?
We take Visa, Mastercard, American Express and Discover.
Our secure credit card processing systems takes advantage of Secure Sockets Layer (SSL) security, protecting both shoppers and merchants.
We use Authorize.Net for U.S. billing addresses and ChronoPay for non-U.S. billing addresses. top
What kind of processing system do you use?
Authorize.Net uses Advanced Integration Method (AIM) that provides the highest level of customization and security to merchants for submitting transactions online. AIM employs industry standard secure data encryption technology to connect to the payment gateway using a merchant-initiated 128-bit Secure Sockets Layer (SSL) certificate.
We use ChronoPay for non-U.S. billing addresses.
ChronoPay B.V. utilizes Secure Socket Layer (SSL) software when receiving and transmitting electronic payments.
ChronoPay B.V. encrypts the information you provide. ChronoPay B.V. reveals on the last five digits of your credit card numbers when processing your transaction internally, and we reveal the entire number when communicating on a private dedicated line of communication with our acquiring bank.top
Do I have to pay sales tax?
California sales tax will be collected on all orders being shipped from California to addresses in California. If you will be required to pay sales tax, you will be alerted during the Checkout process before you actually submit the order. top
FREE SHIPPING on orders over $100
We offer free USPS Priority service for orders over $100. Our shipping rates are as follows: - Orders over $100 - FREE
- Orders less than $100 - $9.99
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